My provider uses Headway. I didn't have a problem with it at first. I gave my insurance info and was told my sessions would be $30. I understand how insurance works. I know things can get adjusted. What I did not expect was an adjustment of $100+ for multiple invoices. I am now faced with $400+ in unexpected charges and the online agent can only offer "I'm sorry" as a response. Headway has nothing in place to protect clients from such occurrences, not even payment plans to ease the burden of these unexpected costs. Seeking treatment for mental health shouldn't come with unexpected financial burdens.
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Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.See more
