I scheduled an appointment through Zocdoc with a provider that uses Headway for insurance verification while I was experiencing a mental health crisis. Despite the urgency, Headway claimed my deductible hadn’t been met. Anthem personally called them, confirmed that my deductible was met, and even provided a reference number — yet Headway still failed to process my coverage correctly.This lack of follow-through and refusal to manually verify information caused unnecessary delays in receiving care during a critical time. It’s unacceptable for a company operating in mental health to be so unresponsive and dependent on flawed automation.Headway’s inefficiency and lack of accountability not only create barriers for patients in crisis but also reflect poorly on the providers who rely on them. I strongly urge both patients and providers to reconsider using this service until they make serious improvements in communication and verification practices.
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Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.See more
