Like many others, I am facing significant problems with inaccurate billing. My provider recently began using this service, and prior to that, I had no billing issues. My provider has a clear fee of $150 per session, as stated on her website. I scheduled an appointment for December 2025, and initially, the service indicated I had no copay, which I suspected was wrong, but I expected to be charged the standard $150 fee. However, in the second week of January, I received a notification stating I owed $195.55 after insurance. Upon reviewing my EOB, I discovered I was billed $391.10 for my therapy session. How can this be when my provider only charges $150? The service has been slow in providing an explanation for this $391.10 charge, which raises concerns about potential fraud against the insurance company and a scam against me. This has turned into a frustrating ordeal.
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Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.See more
