I am a Headway provider and have had an extremely negative experience. They pressure me constantly to refer other clinicians, but are completely unresponsive to my concerns and questions, providing only lip service about how they would like to be helpful. I spent over an hour trying to get a client set up in their system and verify benefits, and in the end, I was unable to do so - even though the client provided sufficient verification of coverage. There is literally no one and no way for us to speak to a human when we have an issue or problem with the platform and this impacts the amount and quality of care we are able to provide.
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Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.See more
