I email them and either the email comes back undeliverable or they take three days to respond with a bogus answer blaming shipping delay on carrier, but they cannot give me a tracking number. I ordered two sets - one gold, one silver and still cannot get answers except blaming others for their poor customer service. Read the reviews about the placebo affect of the bracelets and notified the customer service dept who still says they are geniune even after sending them medical review opposing this. Tired of arguing with them and not getting the product nor the customer support I deserve.
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