After more than 21 years of continuous membership with Health Partners they removed my daughter from our policy on her 21st birthday. Admittedly I had missed an email and a text (sent on different days) requesting information, but I had also spoken with them earlier this year letting them know that she was a full time student. I would have thought that, all things considered, a reminder notice or follow up phone call/text/email would not have been too much to ask before removing her from the policy. I could forgive this if when I rang they had just added her back onto the policy, but I was told I would have to fill out forms and that there would be a break in her cover from her birthday until the forms were received. I consider this to be extremely poor service for such a long standing member!
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We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community.
We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running.
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