Update: January 2026. Mercedes at Healthyline finally reached out to me via email. She replaced my mat after I returned the damaged one. It took awhile to reach someone but they did stand behind their product. Chair mat was okay for a year. Then the back collapsed. I purchased a 5 year warranty. I have made 3 phone calls with no one available to answer. Sent 3 emails with photos to customer service. No response except for one callback at 6am in my time zone and phone was on silent mode.
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HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.See more
