Our clinic Revolutionary Health purchased a Jet Mat™ Pro Plus from HealthyLine, expecting a reliable therapeutic device and professional customer support. Unfortunately, our experience has been the opposite.The mat’s on/off button failed within 3 months, leaving an essential piece of clinical equipment completely unusable. We reached out to HealthyLine immediately — emails, multiple voicemails, multiple attempts — and despite being told repeatedly that our case was “escalated,” no one ever contacted us with next steps, not even an automated confirmation email.As a healthcare facility, this level of non-response is unacceptable. When equipment breaks, patient care is directly affected. For over a week, we have been unable to provide services many patients rely on, simply because HealthyLine’s support team has not taken the time to respond or offer any guidance.The lack of communication, accountability, and urgency from HealthyLine is extremely disappointing and honestly alarming for a company selling medical-adjacent devices. We expected a reliable product and responsible support — we received neither.Until HealthyLine demonstrates that they stand behind their products and take customer issues seriously, especially for clinics and professionals, I cannot recommend them to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.See more
