I bought 1kg of Hibiscus leaves to make herbal tea with. I brewed a big 6 litre pan and when it was done I could see literally millions of tiny, shimmering, plastic looking particles in the tea. I've been brewing/drinking Hibiscus tea for years and I've brewed 100's of litres and NEVER have I ever seen ANY particles like this.I took over a dozen photos of the tea, clearly showing the millions of tiny plastic particles and sent them to customer service.I was absolutely frustrated and disappointed when they replied saying "WE CANT SEE ANYTHING" and "THERE IS NOTHING THERE"I have the photos on my laptop, I'm looking at them and the millions of particles are clearly unmissable, but they claim "WE CANT SEE ANYTHING".What is anyone supposed to do when customer service denies reality and claims they cannot see MILLIONS of particles floating in the tea?They never admitted to being able to see anything, despite MILLIONS of visible, shimmering particles that looked just like plastic.Instead they just said they'll refund me anyway, even though they "COULDNT SEE ANYTHING".Now they dont have to admit that a customer reported finding MILLIONS OF PLASTIC PARTICLES in their tea leaves and THEY can/will just carry on selling them.I do not believe these leaves have passed organic certification and I'm suggesting IT'S POSSIBLE THAT THE ORGANIC CERTIFICATION FROM THIS RETAILLER IS POTENTIALLY FALSE AND THE SITE COULD BE A MAJOR SCAM, FALSELY SELLING THINGS AS ORGANIC WHEN THEY ARE NOT.I am going to be contacting the Soil Association and trying to gt more information on this kilogram batch of leaves I've bought and finding out whther or not it has in fact been tested.I suspect it has NOT.UPDATE TO HEALTHY SUPPLIES RESPONSE:Yes, I did become angry and absolutely frustrated and I did call the staff member a brianless idiot because said staff member was the one that was denying reality and claiming he "COULDNT SEE" the MILLIONS of CLEARLY VISIBLE particles in the tea and asking me to waste my time taking more photos when the ones I already sent were 100% PERFECT.To prove what I am saying - take a look at my review for this company on google reviews - I added all of the photos there.Then you will see the ABSOLUTE IDIOCY of the staff member who claimed he "COULD NOT SEE" any of the MILLIONS of particles in my tea!!!I first contacted this company with a perfectly worded, polite complaint about the particles in my tea, its only when I was met with EXTREME IDIOCY and EXTREMELY frustrating replies from the staff member that claimed there was NOTHING TO SEE in the photos I sent (and that I needed to take more photos) that things went downhill rapidly.If you have ABSOLUTELY INCOMPETENT staff that literally CANNOT SEE - then having them working on customer service is an extremely BAD IDEA!!!!Theres only so much patience a person has and when you're met with a TOTALLY INCOMPETENT, BRAINLESS staff member that CANNOT SEE then patience wears thin really quickly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hello, we are Healthy Supplies! We stock the widest range of organic and eco-friendly food, drink and lifestyle products online. Our selection includes free-from, vegan and gluten-free foods and you can make massive savings with our economy sized bulk packs. We’re committed to enhancing the overall health and wellbeing of our customers. That’s why, on top of health foods, we offer sports nutrition, eco-friendly home and ethical beauty products.
All of our products are selected by our team, we have made it our goal to bring healthy food to everyone. High quality products, at competitive prices all delivered directly to your door!
Healthy Supplies is an online health food & health products store based out of Sussex, England. International delivery is also available for our overseas customers.
See more
