heathrowexpress.com

1.5
1.5 Based on 184 reviews

...

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DAVID WELNA
Double charged for my ticket

I bought my ticket to Heathrow in advance for the attractive price of £10. As I approached the turnstile to take the train, I showed the QR code for the ticket on my smartphone. But the agent watching over the turnstile told me that one of the credit cards in my phone’s digital wallet had instead automatically paid the fare as I went through the turnstile. I showed him my prepaid ticket and he just shrugged and told me I should ask for a refund. The charge for the trip showed up on my credit card statement, so I disputed the charge. I was later told by the card company that the dispute had been resolved, but not in my favor! Moral: beware of being double charged for your trip to Heathrow if you have a ticket bought in advance.

2
Date of experience: Jan 01, 2026

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