Never use the Heathrow Express if you are expecting a refund. They do not seem willing to refund you for a journey that you never even took. I filed a complaint about my refund after purchasing Heathrow Express tickets, but my flight was rescheduled to another day, so I didn’t use the tickets. I requested a refund because I bought them through the ticket machine. I have attached a picture of the ticket and even returned to Heathrow again so a staff member could write "void" on it. It has been over 20 days since I first reached out, and I have called multiple times for updates. I find it unacceptable that a payment due in November has still not arrived and was expected in December, now it's January. They replied explaining I need to send more evidence what more evidence do they want? I am disappointed with the service I have received, and I still have not received my refund. They just do not want to give my money back with bad customer service I would not recommend.
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