heathrowexpress.com

1.5
1.5 Based on 184 reviews

...

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Fire Escaper
Awful customer service

I accidentally purchase tickets.Completely my fault. Trying to contact this awful company was challenging and when I got through to them the complete lack of flexibility was disappointing. I was happy to receive credit against this purchase for future travel but instead it was a one line email stating no. I travel a lot and I'll be taking the Elizabeth line from now on and recommending the same to all colleagues and friends.

1
Date of experience: Oct 31, 2025

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