I booked the Heathrow Express online, which was fairly straight forward. I chose the Heathrow Express over the Elizabeth line due to luggage space, as we were carrying 3 large suitcases, and I had read that the Heathrow Express had dedicated luggage space. I also used the Family & Friends Railcard for a discount, which made the price comparable to the Elizabeth line. When we arrived at Paddington Station, we followed the signs on the floor which led us to the Heathrow Express platform. We needed to wait for the train to arrive before the gates opened. Once on the train, the journey was smooth, and we arrived on-time. Overall, the experience was what I had expected.
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