I cancelled a booking, but they wouldn't refund me. Firstly their own IT systems (perhaps they don't have any?) should have shown them that they had missed the refund. Then I sent them the required bank statement covering the 10 working days after the trip, to show that the refund hadn't come through. Now I have just sent them the subsequent month's bank statement to show them that the refund STILL hadn't come through. Can you imagine, I have to send them my FULL bank statements (such a gross invasion of privacy) because their systems can't track / match inflows and outflows ... I warned them that if they carried on like that I would write a lousy review AND stop using Heathrow Express. So what a result Heathrow Express, well done:1. I will get the £25 that they owe me that I should have already gotten 5 weeks ago2. They will lose a frequent flyer customer (to the Elizabeth Line)3. They have received yet another very poor Trustpilot review [1.3 average score currently!]4. And they have wasted so much of my time!How silly can a company be ...
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