One star is a star too many. Obstructive, ignorant, rude and greedy are just some of the words that spring to mind for this operator. It’s more about the principle than the money for me, we have had nothing but good will and complete, hassle free refunds on all of the other elements of our trip to New Zealand but Heathrow Express are a law unto themselves. I hope they treat their staff with more respect than they treat their customers. 😡🤬💩
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