In the current covid-19 situation, Heathrow Express are still encouraging us to travel to the airport as they're not willing to refund our tickets. I had booked three upcoming Heathrow Express journeys so the voucher they suggest is of no interest to me. I was a good customer but I will never ever travel with them anymore! Heathrow Express you will be losing lots of customers.If I could give 0 out of 5 I definitely would!
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