Awful conning company. I suspect many new visitors to the UK are fooled into paying a high ticket price for ‘Heathrow Express’ when the normal Elizabeth line would be perfectly fine for them.Despite being told I was entitled to a refund for the tickets I didn’t use ( and marked void and photographed and emailed images as asked) there has been no refund or further response to my mails.I see their activity as almost criminal , they should be more open about their real service benefit ( saves you 20 minutes but costs 6 times more) or shut down
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