Bought at ticket online from Heathrow to Paddington and return. The link to download the tickets did not work. Tried to send an e-mail, but can´t wait for days for the answer. Tried by phone but could not get contact. Tried Twitter and asked them to resend the ticket by e-mail. But could only get a picture on Twitter of the ticket. But I could not print this picture. So no help for dummies like me.
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