This company is just rotten, rotten to the core. I paid £25 for one way to Paddington. After a long flight I had to make a 20 minute walk to the station (even though they say it is in the terminal, it is not). After getting down the escalator, my train was closing the doors. I ran towards the train, the staff just stood and watched as I was 2 seconds late for the closing door. They just stood and stared and then told me I should be here earlier. Absolutely awful, way over priced and NO service whatsoever. If I pay £25 for one way, I expect them to hold the door for me if I am on the platform. I can't wait for crossrail so these nasty employees can lose their jobs. Ha ha ha. Crossrail will ruin this company inside a week
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