If there was 0 star that would be my choice. They changed the app this year and since the change, it has been a nightmare. Downloading impossible, tickets not in chronological order etc. If you send a complaint email you get an automated reply that there will be no response and if you ask ‘staff’ on the trains or at Heathrow or Paddington they say they only ensure safety. No help? Who is behind this non sense ??!
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