Despite Heathrow express is one of the worlds most expensive train rides it’s not without its faults .1 . Don’t expect punctuality , frequent delays , but most frustrating is when train leaves early to suit the driver. Yes this train frequently leaves one or two minutes early. It’s extraordinarily unprofessional that train departs to suit driver not passengers .2. Trains are old - well worn , poor ventilation and often just dirty .3. Unfortunately as with any monopoly it’s wide open to abuse , this is exactly what the Heathrow operator does, do not expect any response to written complaints. I would recommend Heathrow Express operator to experience the Stockholm Airport express so they learn how to operate trains .
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