Horrendous company from top to bottom. The pricing is daylight robbery, the staff are very very rude and they lose tickets in the app and don't care that you are out of pocket!I bought a carnet of 12 tickets last October and know I had two tickets left. Visiting London a couple of months ago I opened my app to find I had no tickets left to use. Nonsense, and there is nothing they can do about it. A few weeks ago I found the other train to Paddington, very pleasant and a fraction of the cost of this disgusting company. Foreign visitors to London beware! There are much better options into London from Heathrow.
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