ridiculous customer servicethere are no exchanges on tickets!! this is absurd - the ticket will still get used if i wanted to take it on another day??? there is NOTHING to lose for the company if they let you use it on another day. so now its going to cost me the price of 2x tickets to go to heathrow??? i will never take heathrow express - this is horrific customer experience. lets say your flight is cancelled they tell you to bring it up with the airline !! which how in ANY way is that the airlines problem?? the fastest normal way is through the ticket provider which in this case is Heathrow Express
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