With more strikes set to take place on the 4th Oct, my family are now having to come pick me up from Heathrow as my flight lands after the last express train departs.Apply for refundYou would think that H’Ex customer service would be apologetic for the disruption to service, HELL NO! Before i can have my refund, I have to provide everthing but my underwear size and nearly an apology to them for requesting said refund.The clue is in the title ‘CUSTOMER SERVICE’ - not ‘LACK OF CUSTOMER SERVICE’ - I didnt ask for the strikes to happen, I just want to get homeAppreciate the experience so i can write this review and thank you for absolutely nothing - TERRIBLE SERVICE!
Claim your business profile now and gain access to all features and respond to customer reviews.
