Should be zero. Due to rail strike action I am unable to get to London on the day I have booked tickets. Heathrow Express say, that’s too bad and they will keep the money and not allow me to travel the day before. After years of terrible service, awful staff interactions and paying for services I have not been able to use-I am finally going to boycott the service. I have had enough. I would rather pay for a driver than put up with it anymore. The rail companies need breaking up like the mining unions were.UPDATE 30/6/23: I have successfully got a few of my old City friends and their firms to stop using the Heathrow Express. Do the same and maybe they will improve their Customer Service!
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