Do not buy a ticket on this service at the kiosks. The kiosk attendant made me put the transaction through twice despite me saying I have already been charged. I was charged twice and then given 2 tickets and told they can not help me or process a refund and just given a card with their website details. I was then travelling for a month and told that I can not get a refund after 30 days despite it being the incompetence of the staff or the machine not working and no fault of mine.Use the Elizabeth line. Don't bother with this money grubbing company. I'm out 25 quid in this economy due to their poor business practices and lack of staff training.
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