Total s**t show. Arrived at Heathrow, the Heathrow Express staff advised us to buy tickets to Paddington at the kiosk in the terminal. A 15 minute walk to the train station later confirmed the train station was closed and they were running no Express trains for the day. No refund on the spot. So applied via the website for a refund. Quick response saying it had been approved requesting bank account details. They suggested it will take 20 days to refund. Well over 2 months later still waiting! Emails not responded to, and eventually got to speak someone over the phone after about 40 days……..they admitted the transfer had not been actioned but promised it would that day. Still waiting………no sign of the money.
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