Due to a Driver having not turned up for an Elizabeth Line Train to Heathrow Terminal 5, I was forced to take a Elizabeth Line Train to Terminal 4 or I would have had to wait 15 minutes at Paddington. Once I boarded the Train and set off, I checked on the connection time at Terminal 2 and 3 and as luck would have it, I had a matter of less than 5 minutes to wait. Once I boarded the Heathrow Express to get from Terminals 2 and 3 for the 5 minute journey to Terminal 5, I was met with the most grumpiest, rudest Member of the Heathrow Express Team that you could ever imagine. She would rather have People (including me), stand in the Carriage further down the Train, than have them seated comfortably seated for the 5 minute journey. The Business Class Carriage was totally EMPTY and we were jammed like the Sardines in the next Carriage down. I have written to Customer Services and they are trying to fobb me off with all kinds of GDPR, nonsense emails and am so fed up with Heathrow Express Customer Services that I have decided to air my views on here. My advice for what it is worth for, is use the Elizabeth line as often it misses out on numerous Stations and does Paddington to Heathrow Terminal 5 in 26 minutes and costs far less than Heathrow Express which runs with old Rolling Stock, painted up to look good and they charge a fortune. Now that Customer Services have fobbed me off, I hope that the Management Team will read this because a 66 year old Man should not be forced to stand due to lack of seating available, irrespective 5 minute journey or not. This Member of Staff needs to be given a written warning for gross misconduct and not allowing a person in his senior years to sit comfortably. I shall also escalate this to the Railway Ombudsman for their take on this . HEATHROW EXPRESS HOLD YOUR HEADS IN SHAME
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