I made a terrible mistake buying a carnet of 12 tickets for Heathrow Express via their app. Absolutely horrible app to use. This is what you'll get:1. The app logs you out after I don't know how long, so best to be prepared to log in or download your tickets to your wallet before you need to use your tickets.2. When you purchase 12 tickets and look at 'Tickets' in the app, you'll see 12 beautiful purple images. Unfortunately, none of them show you the ticket's reference number. Noooo... you'll have to click on each ticket to read the QR code or download the ticket to your wallet.3. Then when you are finished reading that first ticket, you'll need to go back to 12 beautiful tickets, where the page makes you scroll right from ticket one and count to the ticket you want.4. By the time you get to ticket 3 to download it, you'll be starting to get square eyes. 5. Thereafter, keeping scrolling (from ticket one), counting, downloading for every single ticket till you reach 12 (if you've not got to Heathrow by that time). And if you forget what the last number was, oops... you might then backtrack, go back to the last ticket you think you picked and downloaded, and hope that you're right. Otherwise, start the process all over again.6. And if you use a ticket from your wallet... you'd better remember which reference it was. Because all good and used tickets will continue to stay in your wallet. There is no marking to tell you which of your wallet tickets have been used.7. But there is hope - you can go back to your row of 12 tickets, click on every individual ticket, to find out if the ticket was used (it will be greyed out). You just won't be able to find out when you'd used it. So if you think you've used one ticket to swipe in and another to swipe out (because the same ticket somehow doesn't work work when you are trying to swipe out)... the only way you may find out is if you can log in from a laptop/PC (not your phone) - coz there's no information captured in your app or wallet tickets.7. And if you're like me, unable to download all 12 at one sitting, and no time to make a note of which reference numbers you've used... you'll have a fun time trying to figure out which one you've used, which one you've not downloaded... 8. Good luck trying to ask the staff at the barriers. If the ticket you think you used to swipe in doesn't work, they don't want to know. You'll need to use another ticket to swipe out to get out of the barriers...In short, if you want to waste your time scrolling, checking, downloading, using one ticket to tap in and another one to tap out by mistake, getting confused, frustrated, annoyed, then use this app.To add to the stupidity of it all, there isn't a single portal/app for users to access all the relevant data about their tickets.1. App's purple tickets tell you don't tell you reference number or if it's used, you'll need to click in to the next page where you get your QR codes.2. Wallet tickets tell you QR reference number, but not if it's used (only if it's past the ticket expiry date)3. Website tells you date that the ticket was used or 'assumed used' but not QR reference number.Absolutely bonkers.
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