Terrible customer experience after accidentally booking a ticket the wrong-way round. Realised my mistake within seconds but there is no mechanism to unwind this or change the ticket. Customer service don’t care and just say no over and over. Train itself is fast, and station staff are pleasant, but for the price I’d recommend you take the Elizabeth Line. Hopefully this increase in competition makes the Express offer better service to customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
