I have to share I experienced the same issue with this so called casino as few people mentioned here already. I was also kicked out of the chat and the chat window also disappeared . Changed my device and surprise, surprise! It worked! But guess what? They did it again as soon as they found out it is me. I was trying to ask them to freeze my account for some time like I did once before and this is their way! No respect towards players nor responsible gaming. Absolutely unacceptable! I requested it at the end by email but seeing their crooked behaviour, I expect being ignored. In any case, this was enough for me to never deposit there again and forget they even exist as I despise such behaviour and will never tolerate it! And non of this was needed, had they responsible gaming tools properly in place. I honestly don't know what they think they will achieve this way long term...
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