I had a very disappointing experience with Hebron Nutrition when ordering Truvani protein powder and feel it’s important to warn other customers.At checkout, I applied a 10% discount code (VIP10) which was clearly accepted by their website. The discounted total was shown in the cart, and based on that price I decided to purchase 6 bags, expecting to pay around $172. However, after clicking the final “Purchase” button, the discount code silently disappeared and I was charged the full amount (~$192) instead.This happened after all my details were filled in and payment was processed — there was no warning, error message, or indication that the code was invalid.I contacted customer service immediately, assuming this would be resolved easily. Instead, I was told that the code is a “generic Google code” and not valid. I explained (and provided screenshots) that: • The website accepts the code • The discounted price is clearly displayed • The code still works on their website to this day • I would not have placed such a large order without that discountDespite this, no resolution was offered. Not even: • A partial refund • Applying the valid 5% code that was advertised on their website at the time • Any acknowledgment that their checkout system is misleadingThe only response I received was essentially “Sorry you feel that way.”If a discount code is not valid, it should not apply in the cart and show a reduced total. Allowing a discount to appear and then removing it only at the payment step is extremely misleading and unacceptable from a customer trust perspective.Unfortunately, based on both the checkout experience and the customer service response, this felt deceptive rather than accidental.⚠️ Be cautious and do not trust the prices shown at checkout.I personally will not be ordering from Hebron Nutrition again.
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