The transcription tool has been consistently glitchy, often requiring several attempts to generate a usable response. My experience with customer service has been even more disappointing. I have spent over a month being passed between various support agents. Recently, I scheduled a meeting with the technical team at their invitation, but no one attended. I joined the meeting at two different times because of discrepancies between the calendar invite and the email text; I waited 15 minutes each time, but no one joined. Hours later, I received an email asking if I was ready in six minutes for a meeting that was never scheduled.This experience has been an immense waste of time and highly unprofessional. Rather than serving as a time-saving tool, this service has become a significant inconvenience.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
