Completely unreliable PC app and terrible customer service. The app repeatedly freezes when I end the recording, and nothing is saved. I have contacted the help service, they say that it is a known issue and they cannot tell me when it will be fixed. They will not provide a refund because that is their policy. It is completely unacceptable to be selling a service which is then not provided. The complete lack of concern for the customer adds a whole other level of annoyance, they show absolutely no care in their replies. Appalling
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
