This is at best a useful product but the scribe function is very hit and miss, lots of 'hallucinations', makes stuff up that is actually quite dangerous and potentially exposes users to litigation unless you check everything. For example, says patients are smokers and heavy drinkers with no reference to this in the consultation. Time saving. Hmm, yeah nah. As a learning system, it simply doesn't, won't even accurately translate patient details into a transcribed letter, even though you write the patient details manually. Spent a long time setting up templates, entering codes etc and thoroughly wasted that time. the support is very 'generic', with bot like responses, repetitive, don't address the issues. Spent months trying to fix things, finally got fed up and left. Has taken 3 days of messaging to get an offer of a half refund. App stopped working with no explanation, other than a trite statement that 'magic was being added'. Seriously? Like a bunch of teenagers running a chat room.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
