I have spent the better part of the week working with Heidi and comparing it to another top quality program on the Marketplace. Here are my findings.The other program is called Clinical Notes AI. The two programs back to back are very similar. Clinical Notes is able to take a note and hand you the note, a recap and a referral letter. It appeared that Heidi a little be hide in the production of the creation of an everything at once solution.Heidi does the same but you have to ask for it differently. I had a great conversation with Patricia Mella yesterday. She was wonderful. Her knowledge of Heidi and her enthusiasm for what Heidi is capable of doing is what sold me.HeidiPros: Heidi is fasterHeidi is clearly more personalized to the writer.Everything in Heidi is customizable.Customer Service is onboard and extremely helpful. There are no questions about membership or membership plan. Ask a question and get an answer.Heidi is somehow able to listen to the session and capture the emotion from the encounter and project that bond between Therapist and client.Heidi is capable of being customized to what the therapist needs at the moment and the differences in patient contact.Cons: Heidi is on the higher end of the costs for the Pro versus the forever free addition.This isn't necessarily a bad thing. But costs for the solo practitioner are important.The internal fear that AI is too early for this task is also big. I was skeptical that AI could complete the tasks with the same efficiency I am accustomed to writing notes. But this was my own anxiety and not a byproduct of what Heidi is capable of.Clinical Notes AI is a good program. But is slow. In order to not fall behind in note writing sessions typically need to end after 30 minutes. This then gives the program 15 minutes to produce the note and attachments.Heidi is superfast and captures the entire session and still produces the notes with lightning speed.Clinical Notes appears customizable but its not. They don't give you the same up front options to customize as you go. Heidi allows you to customize at the beginning, middle and end.I wasn't able to get anyone from Clinical Notes to talk to me or help me when I needed technical services. Heidi has options for help at any step along the way.I am a good clinician, I am smart enough to understand what I am doing and come to conclusions on my own. But Heidi comes with people who are available to you from the very start through the conclusion of the the process. For theses reasons I am more comfortable moving forward with Heidi.
Claim your business profile now and gain access to all features and respond to customer reviews.
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
