It is surprisingly accurate and is able to capture most things that are said despite only using my iphone microphone. I've tested our a few AI programs and it is one of simplest and easiest to use. It has been life changing for those multiple complaint or mental health visits.My complaints are that it can take some time for the notes to load. I had a few that never did load and I loss that entire encounter. Mind you I have just been using the free program and they say that processing time is faster with the purchased software. I reached out to Heidi but their customer service was very slow to respond or help me. As a result I don't feel I can trust Heidi to always capture my notes and end up also taking my own notes just in case.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
