I really wanted to like Heidi. I love it's great potential and the times when it worked, it was such a HUGE help!However, I rely on using my phone to record my 50 minute counselling sessions and I've had more failed recordings than good ones, unfortunately. In the beginning I made the mistake to lock the screen after I hit record on my phone. Helpdesk helped me figure it out, but it still was very much hit and miss on whether the recording actually recorded the session. On a few occasions the phone mic was not able to pick up my client's speech and the tech support needed to boost the volume. On other occasions, it simply brought me back to the 'start a recording' when I was done my session.On my laptop it works fine and without any problems. Unfortunately, I can't use laptops in my sessions so I'm relying on my phone.Helpdesk said they're working on an app. I'll try them again once that's released. But at this point, after 3 weeks of trialling it, I've put too much time into problem solving failed recordings, time I could have put into writing my notes.I do want to highlight, though, that when it worked, it worked beautifully and I was very impressed with the output! Their "ask AI" functionality is also amazing. you can upload/create your own templates, ask Heidi to write a letter to other professionals and all other kind of fun and helpful things.PS: full disclosure, Heidi offered $25 gift certificate for those writing any kind of review on trust pilot, and I assume many other authors here received the same incentive
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
