Have been just loving the program to absolute bits but came across a billing issue involving currency exchange. Reached out to customer service and was super kindly tended to within the day - customer service looked into my history and saw an issue that they fixed with no dramas. Also sounded like a real human which I didn't expect from an AI company, friendly upbeat tone that always goes a long way when you're frustrated. Heidi's quickly become a staple in my practice and I'm honestly glad I had this experience (which is so weird because it was a mistake) so I could see first hand this company's care for the customer. Love yall!
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
