I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does genuinely write decent notes that save time I’ll be quite happy to pay that but unfortunately, I have been really struggling to get it to write accurate notes it quite frequently will omit important information and we will also add information that was not discussed. For example the other day I was seeing a patient and the system added that the patient was a drug user which was clearly not true and luckily I read the note through as one should and it was removed but that could not possibly have been construed from anything I said and I really can’t justify the price for something that makes such basic errors. I think it’s a great idea. I think it is the way forward and I suspect there will be lots of other competitors soon and we will probably get a good choice of different options. I know it isn’t cheap to develop these pieces of software and the market moves quickly, but I don’t feel confident with the accuracy of the information to commit to a paid product. I don’t know if you offer the option of paying for a month and then I can see if it’s any better and cancel the subscription if it doesn’t serve my Needs because that would be of interest to me. However, what you are doing is definitely going in the right direction but it just needs to be more accurate in terms of the information captured.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
