I am a clinical psychologist, and I was using Heidi Health (HH) on my Android S24 during my clinical assessment diagnostic interviews, which normally last 2+ hours to aid my report writing. On August 28, 2025, I ran HH as per usual, using my S24 and when I finished the interview, I found that HH only transcribed the first 30 minutes of the interview and the last 5 minutes of the end. All the transcription in between disappeared! I contacted HH's customer service, and their response was that this caused because HH HAS NOT UPDATED their HH Android app system. They knew about this, and they did not care to inform people! They do NOT respect their clients, and they do NOT have the decency to inform clients of their UNSUPPORTED AND OUTDATED HH Android system! I lost 3 hours of work and HH is 100% at fault and accountable for it,and they only dismissed me with "oops, sorry we can't do anything about it!" HH CANNOT BE TRUSTED, I won't use HH anymore!
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
