Extremely poor customer support. I paid for the annual service, which is not cheap, and would expect better customer service than I got. While the system generates good notes, the application itself is cumbersome to use, takes forever to generate a note, and now I've discovered that it does not always reliably transcribe sessions. Notes should be generated seamlessly. Instead, I have to toggle through different sessions to get past patient information. Not great for a busy practice. I'm not sure how my business will accommodate Heidi as my practice grows. The desktop app and the browser version create two entirely different SOAP notes using the same custom template. This is way too expensive to have so many issues. It really has the potential to be a hugely useful, time-saving service, but after dealing with customer service today, I am wholly dissatisfied.
Claim your business profile now and gain access to all features and respond to customer reviews.
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
