Like many others have report, Heidi was great up until a month ago. Most recently it recorded my dialogue as the client not the clinician. I don't think I can use it anymore as it is now more problematic to edit the case notes than to write them correctly. I am trying Novonotes but I'm not convinced Novo is any better.Really disappointing, Heidi "was" so amazing, maybe to good to be be true. I hope you get it back to what "they" were.Also, working on a pay as you go structure would be great. I have been using the free service and when Heidi was working really well, I would have paid for it but I only operate my private clinic once a week so a monthly subscription is not worth it and I would not pay for it at the moment anyway, its not worth it.I do hope you get back to where it was though.
Claim your business profile now and gain access to all features and respond to customer reviews.
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
