I reviewed Heidi Health AI on 12 July, highlighting some of the issues with the app and browser system. The issues I have encountered are very similar to those of many other people out tehre.Today, 2 August 2025, all remains the same with the app. The browser is a bit faster now, but the Windows app is useless.The big problem is that I cannot use the browser for online work, as they change the settings and they say we can only use the app for online work, while the app is not good for face-to-face work. Ridiculous system. Makes no sense, should all be integrated.Issues with app:1 - takes ages to refresh a transcript, sometimes up to 5 minutes, which is too long for when I have sessions back to back.2 - logs off automatically if "transcribing" for more than 30 minutes and cannot tolerate an hour at all. 3 - I have to close the app, open it again and it asks me to log in. Clearly Heidi is not listening to feedback, because the app should remember the computer like the browser does, and there should be no need to log in each time.4 - The app incorrectly states that we can start a new session while the other session generates a transcript, but that is not true. The app was taking so long that I could not wait any longer so i followed the instructions. When the 2nd session ended, it had not done any transcribing at all, as it clearly cannot run 2 processes at once, like teh browser can.5 - The app is a pointless system. All I need is for the browser to be able to transcribe remote video sessions properly, like it does Face-to-face, and then I can delete the app. The app has caused me so much stress and I absolutely hate it. Why create a silly app when the browser was doing such a good job before?Please fix the browser to be able to do everything, and close the app down.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
