Notice how all reviews since March have been quite negative? Below is a prime example; I noticed that the program was including details in my templates that were NOT stated by patients; it is filling in details which is entirely inappropriate! When I asked the AI in the question bar why it did so, it gave this response: "The assessment and plan section of the document incorporates clinical reasoning and interpretations based on the information gathered during the encounter, rather than just transcribing the conversation." The program continues to do whatever it wants at random; this is NOT what users want. If Heidi as a company wants to continue operating it HAS to stop the program from going rogue and making unilateral decisions. What is so hard for you people to understand? And also the complete lack of timely support, AI-generated replies, etc just shows how wholly uninterested the company is in its customers. Either fix these issues or be left in bankruptcy in 2 years, your choice Heidi.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
