When it works, it works well but when it doesn't, it causes excessive catch up work.Generally the notes that it transcribes as per my templates are good. All need to be edited which is to be expected. What is an ongoing issue is that several sessions don't generate the transcript per week, leaving me to fill in the gaps. It also takes a long time to generate a note so I have to stand around waiting for it sometimes for several minutes when I'd prefer to just get started with the next client/patient Overall the poor generation record is problematic. The lack of real person/real time support is hard to swallow given the cost. Halaxy has a much better support system. I am sure that a more advanced AI note taking is on the horizon and I anticipate that it will eclipse Heidi. In hindsight, I would have preferred to use another platform and will start investigating
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
