Recent update has made it much worse - Heidi won't offer refunds despite service becoming unusable. Heidi used to pick up most of the important details from the case history, and advice and exercises given. I had to spend a lot of time correcting inaccuracies, but despite this it was still useful. Now it seems to miss almost all of the important detail. Despite the level of service becoming unusable (and definitely not what I signed up for), Heidi won't offer a refund. Lesson learned - avoid the paid version, and definitely don't commit to a year up front. [Edit to add: regarding the reply below, Heidi have not been in touch about the review, and have not been helpful when I contacted them. It's just more AI generated bullshit.]
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
