Just terrible company, absolutely 0 respect towards their tenants.We had our fridge broken for half a year and they were completely ignoring our calls, emails and mails during that time. Luckily after 6 month they have finally managed to fix it recently.They advertise their customer portal where you are supposed to create tickets if there are any problems in your apartment or you have any inquires. But it's just useless when you actually have a problem and want them to fix it, they just ignore this portal. It doesn't make any sense.We still have 2 out of 3 radiators broken in our apartment since 2 months already and it's middle of the Winter when it's -8 outside. They just don't care, keep ignoring our tickets on their portal and even after a phone call still no changes from their side.They only keep raising the price every year but what about compensation for non working stuff?
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Heimstaden - macht das Leben einfacher und schöner durch "Friendly Homes"🧡