Signed a contract with them and while the letting manager was nice I have to admit that contacting support has been an awful experience, a nightmare.We have not been able to move due to critical aspects of the appartments that need attention (broken locks, broken ringbell and termite signs among many others) but after 4 contacts they are just ignoring us. We are feeling hopeless and lost about what to do next.We are already paying full rent and we aren't able to move as they refuse to assist us. However, we already cancelled our other appartment and will need to move even if there are damages.Very disappointing. Makes me wonder if I should have signed a contract in the first place and what it will look like in the future for us.EDIT:I am including the latest ticket number I have: Eingangsbestätigung [#0001563722]
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