heimstaden.de

Disgusting Building

2 years ago, I had the misfortune that my building here in Berlin was sold to Heimstaden. Since then, there has been a collection of horrible side effects making it worse and worse to live here.The building and courtyard are disgusting. There’s broken glass, trash, emptied ashtrays and discarded food from the restaurants lying around. There’s also the trash from work done on the restaurants and other random items left by homeless people, in the courtyard and lobby of the building.The front door can be easily pushed open without a key and the back door doesn’t close, so there are often homeless people inside for a couple days with pee and poop. Heimstaden has reduced the cleaning from 1x/week to 1x/6-8 weeks so the building gets really disgusting.The basement/Keller is completely infested with rats, especially as the restaurants on the ground floor continue to feed them. Everything stored there is covered in rat poop and pee and will have to be disposed of at my expense.The running water has problems and often slows down to a trickle or doesn’t run at all.The rent has increased 50% in two years, even though the cleaning and maintenance services barely exist any more, if at all. Further the restaurants’ dump all their trash in the courtyard and the tenants have to share the costs for this garbage removal. Contacting Heimstaden about these problems, cleaning, water, homeless, security, costs, rats, has absolutely no effect. They are nice on the phone, say they will do something, or they will pass the message to the right person and nothing happens.Truly unfortunate that after living here for ten years it’s time to look for another apartment because the management is absolutely terrible. I hope someone reads this before they move into a Heimstaden building and choose not to.

Date of experience: Jan 30, 2023